• linkedin
  • youtube
  • rss

Los Angeles: 310-331-8085

Scottsdale:  602-910-4112

Project

Marketing Work Plan Development and Campaign Execution

Situation

Family Practice Specialists (FPS) had been in practice for over 30 years; however, they lacked a marketing plan and knew they were failing to reach potential patients. The problem took root because FPS had a range of  individualized services and treatment options not typically found at a family practice.

Quaintise was hired to create a marketing plan that would position FPS as a unique, one-stop destination for family care and convenience in one appointment. This included lab work and X-rays done in the office and services like detailed hearing evaluations, advanced cardiac testing, a full range of dermatology services, cosmetic skin procedures, diabetic eye exams, HIV specialization, glaucoma screenings, travel immunizations,  and even psychiatric and optometry services.


Solution

During the 6-week Brand Audit, Quaintise identified several areas of improvement in FPS’s positioning strategy and developed a proposal for how the potential client could be tactically reached, engaged, and ultimately brought through the doors for an appointment.

First we did research to identify who the true potential patient is for such a unique practice and how to reach them.  Knowing that women make approximately 80 percent of health care decisions for their family, we studied how women decide where to go for their personal and family healthcare needs and the tools they use to find their resources – the number one tool being the Web.


Execution

The strategy to increase Family Practice Specialists brand recognition and positioning in the marketplace included the following internet tools:

  • Updating their website
  • Developing and sending monthly email newsletters
  • An expanded Facebook and social media presence
  • An FPS blog that is updated regularly
  • An electronic new-patient welcome package
  • An enhanced online Patient Portal for personal information
  • Launch of an FPS Youtube Channel

We also took advantage of community media opportunities with:

  • Local and community publication advertising

And lastly, we used the FPS practice lobby to promote their deep variety of services via:

  • Updated Brochures
  • Posters
  • Counter cards
  • Testimonial videos on lobby monitors
  • “phoenix family physician” is #4 – up 69 spots from start
  • “family physician phoenix” is #5 – up 19 spots from start
  • “dermatology surgeries phoenix” is #5 – up 41 spots from start

Results

Our efforts led to a 62% increase in web traffic, 64% increase in mobile traffic and a 21% increase in new patients. In May 2013, new visits to the website contact page were up 50%, returning visits we up 10% and visits to the blog (which focuses on seasonal issues) were up by 226%, greatly exceeding even our expectations.

Healthcare Marketing